lucky67 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how lucky67 ("lucky67", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the services available at lucky67.pro, including cricket betting markets, live casino games, slot titles, PKR wallet services, and customer support.

lucky67 is committed to handling all personal data in a lawful, fair, and transparent manner, consistent with the data protection obligations attached to our international gaming license. This Policy applies to all personal data collected through the lucky67 website, mobile-optimised platform, and any direct communications between you and the lucky67 support team.

By registering a lucky67 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside the lucky67 Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

lucky67 acts as the data controller for all personal data collected from Pakistani players through lucky67.pro. As data controller, lucky67 determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with applicable data protection principles and the obligations imposed under our international gaming license.

If you have any questions about how lucky67 processes your personal data, or wish to exercise any of the rights described in Section 12, please contact the lucky67 Data Privacy team via live chat or by email at [email protected] (plain text — not a clickable link).

3. Personal Data We Collect

3.1 Registration Data

When you create a lucky67 account, we collect the following personal data:

• Full legal name as it appears on your Pakistani CNIC
• Pakistani CNIC number (required for KYC verification)
• Date of birth (to verify you are 21 years of age or older)
• Active Pakistani mobile number (used for account verification and OTP)
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad, Peshawar)
• Account username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with our gaming license obligations and anti-money laundering requirements, lucky67 may collect:

• A scanned copy or photograph of your Pakistani CNIC (front and back)
• A selfie photograph for liveness verification purposes
• Proof of address (e.g., a recent utility bill or bank statement)
• Evidence of the payment method used (e.g., a screenshot of your JazzCash or EasyPaisa account showing your name and number)

3.3 Transaction Data

lucky67 records all financial transactions associated with your account, including:

• Deposit amounts, dates, timestamps, and payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank)
• Withdrawal requests, amounts, and destination payment method details
• PKR wallet balance history and adjustments
• Bonus credits, wagering activity, and promotional reward records

3.4 Betting and Gaming Activity Data

lucky67 maintains a complete record of your wagering activity on the platform, including:

• Cricket bets placed (PSL, ICC World Cup, Asia Cup, bilateral series)
• Casino game sessions (live dealer tables, slot spins, virtual sports)
• Stakes, odds accepted, bet outcomes, and net win/loss figures
• Session duration, game selection history, and in-play betting activity

3.5 Technical and Device Data

When you access lucky67.pro, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited on lucky67.pro, time spent, and navigation paths
• Referring URL (the page or link that directed you to lucky67.pro)
• Session cookies and local storage data (see Section 9)

3.6 Customer Support Communications

If you contact lucky67 via live chat or email, we retain a record of the communication, including the content of your message, the date and time, and any resolution actions taken. These records are retained for quality assurance and dispute resolution purposes.

4. How We Use Your Personal Data

lucky67 uses your personal data only for the specific purposes listed below. We do not use your data for automated decision-making that produces significant legal effects, other than the age verification and fraud screening processes described in this section.

• Account management: Creating and maintaining your lucky67 player account, processing login requests, and updating account settings.
• Identity verification: Conducting KYC checks as required under our gaming license, verifying that you are a Pakistani national aged 21 or above.
• Payment processing: Facilitating PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and processing withdrawal requests to your verified payment method.
• Service delivery: Providing access to cricket betting markets, live casino games, slot titles, and all other platform features you have selected.
• Responsible gaming: Monitoring wagering patterns to identify indicators of problem gambling and applying responsible gaming tools (deposit limits, self-exclusion) where appropriate.
• Fraud prevention and security: Detecting and investigating suspicious account activity, duplicate account registrations, bonus abuse, and potential money laundering.
• Legal and regulatory compliance: Meeting the record-keeping, reporting, and audit requirements of our international gaming license.
• Customer support: Responding to player queries, resolving disputes, and improving the quality of lucky67's support services.
• Marketing communications: Sending PSL and World Cup promotional offers, deposit bonus alerts, and platform updates — only where you have provided consent (see Section 10).
• Platform improvement: Analysing aggregate, anonymised usage data to improve the layout, performance, and game selection on lucky67.pro.

5. Lawful Basis for Processing

lucky67 processes your personal data only where a valid lawful basis exists. The primary lawful bases relied upon by lucky67 are:

• Contractual necessity: Processing required to fulfil the lucky67 player account contract with you, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with our gaming license conditions, anti-money laundering obligations, and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where lucky67's legitimate interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, where you have opted in to receive promotional messages from lucky67 about PSL, World Cup, and casino offers. You may withdraw this consent at any time (see Section 10).

6. Data Sharing & Third Parties

lucky67 does not sell, rent, or commercially share your personal data with any third party. Personal data is disclosed to third parties only in the following limited circumstances, and only under contractual data protection obligations:

6.1 Payment Service Providers

To process PKR deposits and withdrawals, lucky67 shares necessary transaction and identity data with your chosen payment provider (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank). These providers operate under their own privacy policies and regulatory obligations within Pakistan.

6.2 Identity Verification Partners

lucky67 may engage a licensed KYC verification service to assist with CNIC verification and liveness checks. These partners process your KYC documents solely for the purpose of identity verification and are contractually prohibited from using your data for any other purpose.

6.3 Game Content Providers

The casino games and slot titles available on lucky67.pro are provided by licensed third-party game studios. These providers may receive anonymised session data (e.g., game round identifiers and bet outcomes) to support game integrity monitoring. They do not receive your name, CNIC, or payment details.

6.4 Legal and Regulatory Authorities

lucky67 may disclose personal data to relevant regulatory authorities, law enforcement agencies, or courts where required to do so by law, court order, or the conditions of our international gaming license. lucky67 will notify you of such disclosures where legally permitted to do so.

7. Data Retention

lucky67 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:

• Active player accounts: Personal data is retained for the duration of the active account relationship plus five (5) years following account closure, to satisfy gaming license audit and anti-money laundering record-keeping requirements.
• KYC documents: Retained for five (5) years from the date of account closure or the date the document was submitted, whichever is later.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Betting and gaming activity logs: Retained for five (5) years from the date of each wagering event.
• Customer support records: Retained for two (2) years from the date of the last communication in each support case.
• Marketing consent records: Retained for the duration of the consent, plus one (1) year after withdrawal of consent.

Following the expiry of the applicable retention period, personal data is securely and irreversibly deleted from lucky67's systems and those of any sub-processors who held copies of that data.

8. Data Security

lucky67 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data in transit between your device and lucky67.pro is encrypted using current SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data, including CNIC numbers and payment method details, is stored using strong encryption at rest.
• Access controls: Access to personal data within lucky67's systems is restricted to authorised personnel on a strict need-to-know basis, enforced via role-based access controls.
• OTP authentication: Account login and critical account changes require one-time password verification via your registered Pakistani mobile number.
• Regular security audits: lucky67's platform and infrastructure undergo periodic security reviews and penetration testing.
• Incident response: lucky67 maintains a data breach response procedure. In the event of a security incident affecting your personal data, lucky67 will notify affected players and relevant authorities as required under our gaming license obligations.

While lucky67 takes all reasonable steps to secure your data, no online platform can guarantee absolute security. You play an important role in protecting your own data by keeping your lucky67 account credentials confidential and reporting any suspected unauthorised access to support immediately.

9. Cookies & Tracking Technologies

lucky67.pro uses cookies and similar technologies to operate certain platform functions. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for lucky67.pro to function correctly. They maintain your login session, remember your language and display preferences, and ensure secure navigation across the platform. Strictly necessary cookies cannot be disabled without impairing platform functionality.

9.2 Performance and Analytics Cookies

lucky67 uses first-party analytics cookies to collect aggregate, anonymised data about how Pakistani players navigate lucky67.pro — including which pages are visited most frequently, average session duration, and which cricket betting markets attract the most activity. This data is used solely to improve platform performance and does not identify individual players.

9.3 Functional Cookies

Functional cookies remember your platform preferences, such as your preferred PKR display format and previously visited game categories, to provide a more personalised experience on subsequent visits.

9.4 No Third-Party Advertising Cookies

lucky67 does not use third-party advertising cookies, cross-site tracking pixels, or behavioural profiling technologies from external ad networks. Your lucky67 browsing activity is not used to target you with advertisements on other websites.

10. Marketing Communications

lucky67 may send you promotional messages about PSL betting offers, ICC World Cup bonus promotions, casino game launches, and platform updates, but only where you have provided explicit consent to receive such communications during account registration or at a later date.

Marketing messages from lucky67 are sent via SMS to your registered Pakistani mobile number. lucky67 does not send unsolicited marketing emails or push notifications without prior consent.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences from within your lucky67 player dashboard
• Contacting lucky67 support via live chat and requesting to be removed from marketing lists
• Replying STOP to any SMS message received from lucky67

Withdrawal of marketing consent will be processed within 5 business days. Withdrawing consent does not affect the lawfulness of any marketing communications sent before the withdrawal was processed.

11. Minors & Age Verification

lucky67 strictly prohibits the use of the platform by any person under the age of 21. lucky67 does not knowingly collect personal data from individuals under 21. Age verification is conducted as part of the KYC process at registration and before any withdrawal is processed.

If lucky67 becomes aware that personal data has been collected from a player who is under 21, the account will be immediately suspended, all funds frozen pending investigation, and the personal data of the minor will be securely deleted in accordance with our gaming license obligations.

If you are aware of or suspect that a minor has registered a lucky67 account, please contact our support team immediately via live chat so that the matter can be investigated and resolved promptly.

12. Exercising Your Data Rights

To exercise any of the data rights described in the Player Rights section of this page (access, rectification, erasure, restriction, portability, or objection), please submit a request to lucky67 through one of the following channels:

• Live Chat: Contact the lucky67 support team 24/7 via live chat on the platform. Please state clearly which right you wish to exercise and provide sufficient information to verify your identity.
• Email: Send your request to [email protected] (plain text — not a clickable link). Include your registered mobile number and a brief description of your request.

lucky67 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.

lucky67 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive. Identity verification will be required before any personal data is disclosed or deleted in response to a request.

13. Changes to This Privacy Policy

lucky67 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, gaming license requirements, or applicable data protection standards. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Where changes to this Policy are material — for example, a new category of data being collected, or a new purpose for which existing data will be used — lucky67 will notify registered Pakistani players via an in-platform notice or SMS to their registered mobile number at least 7 days before the changes take effect.

Your continued use of lucky67.pro following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you may close your account in accordance with Section 10.2 of the lucky67 Terms & Conditions.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data lucky67 holds about you, please contact the lucky67 Data Privacy team through the following channels:

• Live Chat: Available 24/7 on lucky67.pro — the fastest way to reach the support team, including during PSL match nights and peak platform hours.
• Email: [email protected] (plain text — not a clickable link). Privacy-related queries are handled by the Trust & Safety team and responded to within 24 hours.